Frequently Asked Questions
Everything you need to know about your Haverhill experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that personalized or final sale items are not eligible for return.
Do you offer international shipping?
Yes, Haverhill ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How do I care for my Haverhill garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner label. Generally, we suggest cold washing and air drying to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Affirm.
Can I change or cancel my order after it has been placed?
Since we strive to process orders quickly, you must contact our support team within 60 minutes of placement to request a change or cancellation.